Terms & Conditions

1. Agreement. By browsing, creating an account, or placing an order on EcomStudio, you agree to these Terms & Conditions and our linked policies (Refund, Shipping, Affiliate, and Privacy). If you do not agree, please do not use the site.

2. Eligibility. You must be at least 18 years old and legally able to enter into a contract. You are responsible for providing accurate account, shipping, and billing information. Orders shipped to incorrect addresses due to customer error are not eligible for refund or replacement.

3. Orders and acceptance. Adding an item to your cart does not reserve it. An order is placed when you complete checkout. We reserve the right to cancel or limit orders before dispatch due to stock, pricing errors, fraud indicators, or suspected policy violations. Final acceptance happens when we confirm your order, process payment, and send your pre-shipment confirmation video for approval.

4. Pre-shipment approval. Before we dispatch your order, we will send a video showing the exact item(s), packaging, and condition. You must review and approve the shipment in writing. If you do not approve, notify us immediately. Once approved or after 7 days of silence, the order is considered accepted and prepared for dispatch. After dispatch, the sale is final.

5. Pricing and payment. All prices, taxes, and shipping fees are shown before checkout. We accept the payment methods displayed at checkout. You authorize us to charge your selected payment method for the full order amount. If your payment is declined or reversed before dispatch, the order is cancelled. We are not responsible for fees charged by your bank or payment provider.

6. Chargebacks and disputes. You agree to contact us first if you believe there is an issue with your order. Chargebacks, payment reversals, or bank disputes filed as a substitute for our support process are prohibited. If you initiate a dispute contrary to these terms, we may suspend your account, cancel pending orders, and take steps to recover the disputed amount plus any fees, legal costs, or collection expenses.

7. Shipping and delivery. Delivery timeframes are estimates, not guarantees. We are not responsible for delays caused by the carrier, customs, weather, or other events outside our control. Risk of loss passes to you once the carrier marks the shipment as delivered. See our Shipping Policy for full details.

8. Account conduct. We may suspend or terminate accounts used for fraud, abuse, repeated payment disputes, or violations of these terms. Suspended accounts may lose access to affiliate credits and pending orders without compensation.

9. Changes to terms. We may update these Terms at any time. The version in effect when you place an order applies to that order. Continued use of the site after changes means you accept the updated terms.

10. Contact. For questions about these terms, email us at ecomstudio9@gmail.com. Please include your order number and a clear description of your question.