Help center
Frequently asked questions
Everything you need to know before ordering. Can't find your answer? Reach us at ecomstudio9@gmail.com.
How does ordering work?
Browse the catalog and add what you want to your cart, then complete the order form. Your order is sent to our team on WhatsApp, where we confirm stock, shipping and payment. No payment is taken on this website. Once payment is confirmed we prepare your order and send a video of the exact items before dispatch for you to approve.
How long does shipping take?
US, CA, UK, and AU orders arrive in 8–12 business days. Rest of world 8–15 business days. Orders are processed within 24 hours.
Do you offer refunds?
All sales are final. See our Refund Policy for details on damaged-in-transit claims, which must be filed within 24 hours of delivery.
Where do you ship from?
Orders are dispatched from our studio partners. Tracking is emailed the moment your parcel is scanned in.
How do I file a damage claim?
Use the File a Claim page within 24 hours of delivery. Include your order number and clear photos of the packaging and item.
Is my payment information secure?
Orders are finalised over WhatsApp and payment is arranged directly with our team. We never store your card details on this website.
When can I reach customer support?
Monday to Friday, 9:00 AM to 6:00 PM Mountain Time, excluding public holidays. Email ecomstudio9@gmail.com or message us on WhatsApp. We reply within 3 business days, usually sooner.
Is EcomStudio affiliated with the brands you list?
No. EcomStudio is an independent retailer and is not affiliated with, authorised by, endorsed by, or sponsored by any brand or manufacturer shown on this site. Brand and model names are used only to describe the style and category of an item, and all trademarks belong to their owners.
What do you do with my personal information?
We use your name, contact details and address only to confirm and deliver your order and to answer support requests. We never sell your data. Full details are in our Privacy Policy.
Do you offer discounts?
Yes — join the Affiliate program for up to 50% commission, and use a creator code for a discount on your first order.