Help center
Frequently asked questions
Everything you need to know before ordering. Can't find your answer? Reach us at ecomstudio9@gmail.com.
How does ordering work?
Browse the catalog and add what you want to your cart, then complete the order form. Your product order is sent to our team on WhatsApp, where we confirm stock, shipping and payment. Catalog products are not paid for on this website; the separate Club membership is paid online via PayPal. Once product payment is confirmed we prepare your order and send a video of the exact items before dispatch for you to approve.
How long does shipping take?
US, CA, UK, and AU orders arrive in 8–12 business days. Rest of world 8–15 business days. Orders are processed within 24 hours.
Do I need to join the Club to order?
Browsing is free. Choose a one-time lifetime supplier access package that includes the catalogs in your order. Products and shipping are purchased separately. Legacy lifetime members retain their existing access.
Do you offer refunds?
We generally cannot accept returns for change of mind, sizing or color preference. If an item arrives damaged, defective, missing or materially incorrect, contact us promptly. See our Refund Policy for how we review those issues and your applicable rights.
Where do you ship from?
Orders may ship from different supplier locations depending on the item. Tracking is provided after your order is processed.
How do I file a damage claim?
Use the File a Claim page or email ecomstudio9@gmail.com as soon as possible after delivery. Include your order number, a description and any available photos or video.
Is my payment information secure?
Orders are finalised over WhatsApp and payment is arranged directly with our team. We never store your card details on this website.
When can I reach customer support?
Monday to Friday, 9:00 AM to 6:00 PM Mountain Time, excluding public holidays. Email ecomstudio9@gmail.com or message us on WhatsApp. We reply within 3 business days, usually sooner.
Is EcomStudio affiliated with the brands you list?
No. EcomStudio is an independent retailer and is not affiliated with, authorised by, endorsed by, or sponsored by any brand or manufacturer shown on this site. Brand and model names are used only to describe the style and category of an item, and all trademarks belong to their owners.
What do you do with my personal information?
We use your name, contact details and address only to confirm and deliver your order and to answer support requests. We never sell your data. Full details are in our Privacy Policy.
Do you offer discounts?
Yes — join the Affiliate program for up to 50% commission, and use a creator code for a discount on your first order.