Order Policy
Refund Policy
All sales are final. To protect both sides, we send a confirmation video of your exact order before it ships. Please review carefully and reply to confirm.
Confirmation before dispatch
You will receive a video of your exact order, packaging, and condition before we ship. You must approve the shipment in writing. If we do not receive your approval, we will hold the order for up to 7 days. After that, it may be cancelled and restocked without a refund.
All sales are final
Once you confirm the shipment, your purchase is complete. We do not offer refunds, returns, exchanges, or cancellations for any reason, including buyer's remorse, sizing, color preference, or delayed delivery.
Damaged or incorrect orders
If the shipment arrives damaged, missing, or not as confirmed in the video, contact us within 24 hours of delivery with clear photos and a full unboxing video. We will investigate and offer a replacement or store credit at our sole discretion.
No chargebacks
By checking out, you agree to this policy. Initiating a payment dispute or chargeback contrary to these terms may result in account suspension, forfeiture of credits, and referral to collections for the disputed amount plus fees.
Full policy
1. Final sale. Every item sold through EcomStudio is a final sale. We do not process refunds, returns, or exchanges after an order is placed. We encourage you to review all product details, sizing, and photos before checkout.
2. Pre-shipment confirmation. Before your order is dispatched, we will send a video of the exact item(s), packaging, and condition. You must reply to confirm you are satisfied with the order as shown. If you do not approve the shipment, notify us immediately. Once shipped, the order is considered accepted by you and no refund or return will be honored.
3. Damage or mis-shipment claims. If your order arrives damaged, materially different from the confirmation video, or missing items, email us within 24 hours of delivery with your order number, clear photos of the package and contents, and a complete unboxing video. We review every claim and, if validated, may offer a replacement or store credit at our sole discretion. Refunds are never issued.
4. Lost or delayed shipments. EcomStudio is not responsible for delays caused by the carrier, customs, weather, or incorrect shipping information provided by the customer. Once the carrier marks the shipment as delivered, the risk of loss passes to you.
5. Payment disputes. You agree not to initiate a chargeback, payment reversal, or dispute with your payment provider as a substitute for our support process. If a dispute is opened despite our policy, we reserve the right to suspend your account, cancel pending orders, and pursue recovery of the disputed amount plus any applicable fees and costs.
6. Changes to this policy. We may update this policy at any time. The version in effect at the time of your order applies to that order.
Frequently asked questions
Answers to common questions about refunds, returns, and chargebacks. Reading these before checkout helps avoid surprises later.
Why are all sales final?
Our products are sourced in limited quantities and verified individually. Because of this, we cannot restock or resell returned items. All sales are final to keep prices fair and operations sustainable.
Can I cancel or change my order after it is placed?
Orders are prepared immediately. You can request changes before we send your confirmation video. Once you approve the shipment, the order is locked and cannot be changed or cancelled.
What is the confirmation video?
Before we dispatch your order, we record a short video showing the exact item(s), condition, and packaging. You must review it and approve the shipment in writing. This is your chance to catch any issue before it leaves our facility.
What if I do not approve the confirmation video?
Tell us immediately. We will address the issue, swap the item if possible, or cancel the order before it ships. If we do not hear from you within 7 days, the order may be restocked without a refund.
My order arrived damaged. What should I do?
Email us within 24 hours of delivery with your order number, clear photos of the package and contents, and a complete unboxing video. We will investigate and, if validated, may offer a replacement or store credit at our discretion.
Can I exchange for a different size or color?
No. We do not offer exchanges, returns, or refunds for sizing, color preference, or buyer's remorse. Please confirm all details before you approve the confirmation video.
What if my package is lost or stolen after delivery?
Once the carrier marks the package as delivered, responsibility transfers to you. We are not responsible for theft, loss after delivery, or incorrect addresses provided by the customer.
Can I dispute the charge with my bank instead?
No. You agree to contact us first for any issue. Chargebacks filed contrary to our policy may result in account suspension, forfeiture of rewards, and recovery of the disputed amount plus fees.
How long does it take to hear back on a claim?
We typically respond within 3 business days. Claims submitted without clear photos, video, or an order number may take longer or be denied.
For claims or order questions, email ecomstudio9@gmail.com with your order number and clear evidence. Please allow up to 3 business days for a response.