Privacy Policy

1. Who we are. EcomStudio is an independent online catalog and ordering service operated from the United States. We are the controller of the personal information described in this policy. For any privacy question, write to ecomstudio9@gmail.com.

2. Information you give us. When you place an order we collect your name, email address, phone number, shipping address, the items you selected and any notes you send us. When you create an account we store your email address and a securely hashed password. When you file a claim or contact support we keep the message and any photos or videos you attach so we can resolve the case.

3. Information collected automatically. Our servers record standard technical data such as IP address, browser type and the pages requested. This is used for security, abuse prevention, rate limiting and diagnosing errors. Sign-up and login pages may load a bot protection challenge, which processes limited technical signals to tell humans from automated scripts.

4. Cookies and local storage. We use strictly necessary cookies and browser local storage to keep you signed in, remember your cart, saved items, comparison list and recently viewed products, and to protect the site against automated abuse. We do not run third-party advertising or cross-site tracking cookies. You can clear this data at any time in your browser settings; doing so will sign you out and empty your cart.

5. How we use your information. To confirm stock, agree shipping and payment arrangements with you, dispatch your order and provide tracking; to answer support requests and process claims; to operate accounts, reviews and the affiliate program; to detect fraud and protect the site; and to meet legal or accounting obligations. If you subscribe to our newsletter we use your email only to send product updates, and every message includes an unsubscribe option.

6. Payments. No payment is taken on this website. Orders are finalised in a WhatsApp conversation with our team, where payment is arranged directly. We do not collect or store card numbers, CVV codes or bank credentials on ecomstudio.store.

7. Who we share it with. We share only what is necessary with: our cloud hosting and database provider (to run the site and store orders securely); shipping and logistics partners (name, address and phone, so your parcel can be delivered); WhatsApp and our email provider (to communicate with you); and, if legally required, competent authorities. We never sell your personal information.

8. International transfers. Our providers may process data in the United States and other countries. Where personal information is transferred internationally we rely on our providers' standard contractual protections.

9. How long we keep it. Order records, including contact and delivery details, are kept for up to seven years to satisfy accounting and dispute-resolution requirements. Account data is kept while your account is open. Support messages and claim evidence are kept for two years after the case closes. Newsletter subscriptions are kept until you unsubscribe.

10. Your rights. You may ask us for a copy of the personal information we hold about you, ask us to correct it, ask us to delete it, or object to marketing. Email ecomstudio9@gmail.com from the address on your account and we will respond within 30 days. Deleting your account does not remove order records we are required to retain.

11. Children. EcomStudio is intended for customers aged 18 and over. We do not knowingly collect information from children. If you believe a child has given us personal information, contact us and we will delete it.

12. Reviews and public content. Customer reviews are published with a first name only. Do not include personal details you would not want shown publicly. You can ask us to remove your review at any time.

13. Changes. We may update this policy. The version published on this page at the time you use the site is the version that applies. Significant changes will be noted here.